Munch product recall: we are recalling our new Wooden Baby Soothing Bracelets.
Munch product recall – Wooden Soothing Bracelets
We are sorry to say that we need to recall the Blue and Pink Baby Soothing bracelets that you recently purchased from us.
Although our Supplier provided independent certified documentation to assure us that the string that the beads were on would not break, unfortunately we have found that one set did break. We were advised of this situation late Friday afternoon by one of our Retailers. The string had broken while a 5 month year old was playing with it.
We have tested the balance of the stock and none have broken. Therefore to our knowledge there has only been one bracelet that has broken.
BUT we do not wish to take the risk that any others would break as safety is extremely important to us. We have erred on the side of caution and have taken them off the market.
We are recalling our new Wooden Baby Soothing Bracelets. Although our Supplier provided independent certified documentation to assure us that the string that the beads were on would not break, unfortunately a mother has found that one set has broken. We have tested the balance of our stock and they have not broken. BUT we have erred on the side of caution and removed this product from the market. If you have purchased one from us or one of our Retailers please let us know and we will refund asap.
In respect to customers that have already purchased the product since this is a very new product, we know that we have only sold approximately 100 from our stockroom. If you have one please get in touch so we can fix this. Contact us today on email@example.com or you can call us on 0800 686 222 (NZ) or 1800861486 (AUS).
Humble apologies for this event. We all feel dreadful about this event because the safety of our children is so important to the team at Munch.
Love & Hugs from the team at Munch